It’s been good to see so many of you back and enjoying your swims this week!
We have again reviewed the booking process. We are still, sadly, without an online option but are working hard towards getting this in place as soon as we can.
Taking on board feedback from customers and staff, Saturday seems the best day to open the booking process for the following week – we appreciate that it will not suit everyone. The phone lines will be open from 08.45 until 15.30 on Saturday to take bookings from Monday 16th November – Sunday 22nd November. The swim times are available on the website:-
We have limited the call queue to 30 people – this will mean you will get answered more quickly however it may well mean that you need to call back until you get through. If you prefer you can email your request through although emails will only be dealt with once the call queue has quietened down.
We understand that demand is high and spaces are limited and we are limited in our ability to answer calls due to strict social distancing measures. There are a few things that you can do to help make the process easier for both you as customers and for us.
If you have flexibility on days and times of swims then can you hold off from calling as soon as the lines open?
Check the website so you know what day and time you want to book and if you can be flexible have a couple of options.
If you have any queries other than booking a swim slot, please call later in the day or email us at firstname.lastname@example.org and we will respond once the call queue has quietened down.
We do understand that this process is frustrating – believe us we don’t much like it either! We do however believe that this is the fairest way of managing the process for now. Please bear with us and if you are struggling to get through please keep trying, but please do NOT:-
Come to the site thinking you will be able to book in person – you will not.
Be abusive to the person to whom you eventually speak. The reception team are doing an amazing job in difficult circumstances and it is not their fault.
Expect an immediate response to an email request for a slot – emails will be dealt with once the phone lines have quietened down.
As previously members can book up to 7 days in advance and non-members can book 24 hours in advance (payment must be made at the time of booking).
To ensure fairness the maximum number of slots bookable per week (7 days) is 3 per member.
You can still book as you leave a session you have just attended.
Only one session per day is permitted.
Phone lines will be open w/c 9th November
Mon – Thu 07:15 – 21:30
Fri 07:15 – 20:00
Sat 08:45 – 15:30 * booking slots released at 08.45 for following week
Sun 09:30 – 20:00
There will be times when we are safely checking-in customers which means we may be unable to answer the phone immediately. Please bear with us and we’ll get to you as quickly as we can. If you do call around the start time of a session you should expect to wait a little longer.
As always, we are very grateful for your support and your patience.
Following on from the announcement by the First Minister, Mark Drakeford, on Monday 2nd November 2020, the guidance came through on Thursday evening and we are now able to confirm that we will be open as of 06.00 on Monday 9th November.
Booking lines will be open between 08.30 and 11.30 on Saturday 7th November and all information can be found here:-
We anticipate lines will be busy and also please bear in mind that we are also operating under the current firebreak restrictions in respect of staffing and so your patience is very much appreciated.
Following on from the announcement by the First Minister, Mark Drakeford, earlier today we are awaiting clarification of what the new rules mean for us when the firebreak comes to an end on 9th November 2020. As soon as we have a clearer understanding of what the “rule of 15” means and how we can programme our sessions within this new guidance then we will communicate further.
Following the announcement from the First Minister on Monday 19th October 2020, it is with sadness that Wales National Pool Swansea will again close from 18.00 on Friday 23rd October.
Whilst the lockdown is currently due to be lifted on the 9th November, Welsh Government have alluded to further restrictions when the lockdown is lifted and these are yet to be announced.
We are planning to reopen on Monday 9th November at 06.00, however we will need to do so in accordance with the restrictions which may be placed upon us at that time. Further information will follow as soon as we have a clearer picture.
As we are pausing the programme until we can recommence, we are not offering refunds at this time but will extend upfront memberships by the number of days for which we are forced to be closed. We will also be reducing the DD payments which will be collected on the 1st November and will contact all DD members in due course. At this time we plan to resume normal DD collection on 1st December 2020.
Please continue to follow our website or social media platforms to stay up-to-date on any changes
Thank you for your continued custom and we look to welcoming you back in the not too distant future.
It is widely anticipated that at some point next week (following an announcement on Monday by the First Minister) Wales will be entering a stricter lockdown, the so called “firebreak or circuit breaker” lockdown.
Whilst we do not know what that will mean (and even if it will happen) we have decided that we will only take bookings for slots up until the 13.00 – 14.30 on Friday 23rd October.
We have no more information for you at this time but will update you next week as soon as any further news is received from Welsh Government.
Changes to Welsh Government guidance mean there will be additional spaces for swimming from Monday October 19. This includes additional evening slots. These will be updated onto our website over the next few days.
From this date we are also extending the period members can book in advance to seven days, although members remain limited to three sessions a week due to the current heavy demand. To reduce pressure on the reception team we will be releasing the 7 day slots from 09.15 on Sunday, this will hopefully allow customers to book up to 3 slots in one call. You may have to wait until someone is available to answer you call, however they are stacked in the order they come in and are answered in turn. This does however mean that we will not be booking slots for the week commencing 19th October until Sunday 18th October.
Non-members can book the day before if there is a space available.
We are very aware that the current phone booking system is far from ideal but rest assured we are working hard behind the scenes to improve this and reduce the hold times.
The current system places pressure on our reception team and also causes frustration for customers.
We thank you for your patience and we will update you when we can but we must remind all members and customers that verbal abuse of any staff is unacceptable and will not be tolerated.
With so many swimmers looking to use the pool you can help us by cancelling sessions that you unable to attend and giving us at least 24 hours advance notice.
Unfortunately there are people booking spaces and then not attending which is unfair on other members.
To address this we are operating a three strikes policy whereby if a customer fails to show then their membership will be suspended and they will be unable to book for 14 days.
Naturally if you begin to show any symptoms of Covid-19 you must not attend any booked session but let us know and this will be taken into account.
From 19th October we will also be making available a lane for fins and paddles use where the 25m split is available for use.
Please refer to our revised booking terms and admissions policy
Thank you to all of you who have returned to the pool since we reopened on 14th September. It has been good to see some familiar faces and also to welcome new customers.
As you are all, I am sure, aware, Swansea will be entering local lockdown on Sunday 27th September at 18.00. The good news is that we are to remain open due to the robust measures we have in place. This is great news for all our customers who reside within the lockdown area, however those of you who travel in to Swansea will not longer be able book sessions with us for the time being.
For those of you who can still visit, from Monday we will be allowing the use of kickboards and pullbuoys and also hairdryers will be available. Please note however that you still need to be clear of the changing village by the end time of your booked session, as session bookings are for full facility time. We are also still not permitting the use of fins and paddles for now.
In addition we are encouraging the downloading of the NHS COVID-19 app and have a QR code available to scan. This is situated next to the sanitiser station at the entrance to reception.
Further details about the local lockdown can be found here
Further details about the NHS COVID-19 app can be found here
Novel Coronavirus causes symptoms similar to other respiratory viruses such
as the flu. These may include:
Shortness of breath
2) How can you be infected with Novel Coronavirus?
the common cold, the Novel Coronavirus infection usually occurs through close
contact with a person who has the infection.
contact means being less than 2 metres away from a person with the virus for
more than 15 minutes.
person can also be infected by touching contaminated surfaces if they do not
wash their hands.
3) How can I help prevent the spread of Novel Coronavirus?
There is currently
no vaccine to prevent Novel Coronavirus. The best way to prevent infection is
to avoid being exposed to the virus through good hygiene.
There are general
principles you can follow to help prevent the spread of respiratory viruses
such as Novel Coronavirus. These include:
your hands often with soap and water for at least 20 seconds. Use an
alcohol-based hand sanitiser that contains at least 60% alcohol if soap and
water are not available
touching your eyes, nose and mouth with unwashed hands
contact with people who are unwell
If you feel
unwell, stay at home and do not attend work or school
cough or sneeze with a tissue then throw the tissue in the bin, and then wash
your hands immediately
disinfect frequently touched objects and surfaces in the home and work
4) What is the risk to the general public?
The risk to the general public is low, unless
you have recently returned from a country or region on this list, or have been in close contact with an individual with confirmed Novel
Can I catch Novel Coronavirus from post/packages received from China?
does not survive well outside the body and so it is highly unlikely that Novel
Coronavirus can be spread through post or packages.
Can I get Novel Coronavirus from food/takeaways?
It is highly unlikely that Novel Coronavirus can be spread
through food as the virus does not survive on surfaces or in food.
It is, however, good hygiene practice to always wash your
hands or use hand sanitiser before you eat.
7) Do I need to wear a face mask?
It is not necessary to wear a face mask if you
8) There is someone in my child’s
school/university who has just returned from China or one of the other
specified areas, what should I do?
If a confirmed case occurs in an educational
setting the local Health Protection Team will provide you with advice and will
work with the head teacher, principal and or management team of that setting.
Outside those that are defined as close contacts, the rest of the school does
not need to take any precautions or make any changes to their own activities
attending educational establishments or work as usual, unless they become
unwell. If they become unwell they will be assessed as a suspected case
depending on their symptoms.
This advice applies to teaching staff and children
in the rest of the class who are not in a close friendship group or children
undertaking small group work. The decision as to whether pupils, students and
staff fall into this contact group or the closer contact group will be made
between the Health Protection Team, the educational setting and (if they are
old enough) the student.
Advice should be given as follows:
If they become unwell with cough,
fever or shortness of breath they will be asked to self-isolate and should seek
medical advice from NHS Direct Wales on 0845 46 47 or phone 111 if available in
your area (Hywel Dda, Powys, Aneurin Bevan and Swansea Bay)
If they are unwell at any time within
the 14 days of contact and they are tested and are positive for COVID-19 they
will become a confirmed case and will be treated as such.
9) Can I attend mass gatherings?
Unless you have recently returned from a
country or region on this list, or have been in close contact with an individual with confirmed Novel
Coronavirus, you can attend mass gatherings.
individuals who have been instructed to self-isolate have received guidance,
which includes advice not to attend public events.
latest information and travel advice is available from:
Lifeguards at the Wales
National Pool have made a big splash in a national competition to test their
lifeguard knowledge, fitness and first aid skills.
Thirty of the team at the pool
off Sketty Lane took part in the annual RLSS Lifeguard Triathlon competing
against hundreds of their counterparts.
Long-serving lifeguard Robert
Silvey came second out of a field of 211 men, while the Wales National Pool was
the fifth best performing centre in the whole of the UK.
The training and testing is
carried out by Swansea Council’s Water Safety Team.
General Manager Jeremy Cole
said: “I’m really proud of all those from Wales National Pool who took part. We
have a really enthusiastic and dedicated team here and the results just prove
“I also think it’s reassuring
for all our users, from the elite to the fun swimmers, to know that they
are in very safe hands.”
The competition was made up
of three elements, a theory test, a timed swim and practical CPR skills.
Swansea Council’s Cabinet Member for Investment, Regeneration and Tourism,
said: “I would like to extend my congratulations to the lifeguard team at the
Wales National Pool.
“We have an excellent
relationship with the pool and I’m pleased that our Water Safety Team has
helped them achieve these successes.”
Mr Silvey, from Gower, has
been a lifeguard at Wales National Pool since it first opened in 2003.
He added: “I was really pleased to finish second. Training has always been very important here and we get a lot of support from the council’s Water Safety Team.”