Important update from Wales National Pool Swansea

Changes to Welsh Government guidance mean there will be additional spaces for swimming from Monday October 19. This includes additional evening slots. These will be updated onto our website over the next few days.

From this date we are also extending the period members can book in advance to seven days, although members remain limited to three sessions a week due to the current heavy demand. To reduce pressure on the reception team we will be releasing the 7 day slots from 09.15 on Sunday, this will hopefully allow customers to book up to 3 slots in one call. You may have to wait until someone is available to answer you call, however they are stacked in the order they come in and are answered in turn. This does however mean that we will not be booking slots for the week commencing 19th October until Sunday 18th October.

Non-members can book the day before if there is a space available.

We are very aware that the current phone booking system is far from ideal but rest assured we are working hard behind the scenes to improve this and reduce the hold times.

The current system places pressure on our reception team and also causes frustration for customers.

We thank you for your patience and we will update you when we can but we must remind all members and customers that verbal abuse of any staff is unacceptable and will not be tolerated.

With so many swimmers looking to use the pool you can help us by cancelling sessions that you unable to attend and giving us at least 24 hours advance notice.

Unfortunately there are people booking spaces and then not attending which is unfair on other members.

To address this we are operating a three strikes policy whereby if a customer fails to show then their membership will be suspended and they will be unable to book for 14 days.

Naturally if you begin to show any symptoms of Covid-19 you must not attend any booked session but let us know and this will be taken into account.

From 19th October we will also be making available a lane for fins and paddles use where the 25m split is available for use.

Please refer to our revised booking terms and admissions policy

Booking-Information-and-Admission-Policy-updated-16.10.20-.pdf

Thank you again for continued support and cooperation.